As customer care professionals, we understand how it sometimes feels like we’re racing in circles – with the addition of new drivers and new tracks. Strategically timing your pit stops and empowering your crew are more critical than ever. That’s why we’re proud to be part of this year’s SOCAP Fall Symposium. SOCAP has created a winning curriculum for this year’s event, showcasing the tools and techniques our CX managers need to stay on the road to success.

Here are a few of the topics being shared at the upcoming event:

• Hiring, interviewing and skill testing for today’s contact center employees
• Training today’s hybrid workforce
• Quality monitoring, effective supervision and impactful coaching
• Customer experience with conversational commerce
• Omni-channel management
• The ROI of the contact center