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Healthcare & Insurance
Healthcare & Insurance

Empowering Agents in the Changing CX Landscape

In regaining a sense of excitement for collaboration and continued advancement in the distributed work environment, companies are strategically investing in their employees and can adequately equip them to handle their day-to-day workflow.

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Healthcare is challenging, but it’s also vital. At Alta, we understand the unique challenges the healthcare industry faces. From fostering preventive care to insurance queries and sales to saving you time in document and payment processing, we have the support and solutions you need to navigate complexities with ease. Healthier customers result, the best outcome possible.

More prevention.

We remind current and prospective patients about the dangers of not being screened for diabetes, heart disease, cancer and more. Ultimately, this acts to motivate patients to schedule appointments and comply with preventive procedures. This helps your patients stay healthier while also boosting revenue. We can also support your outreach campaigns with our e-commerce capabilities, website creation and healthcare marketing.

More service.

Through our customer service dedicated to healthcare, our professionals can answer insurance policy questions, offer tech support, even schedule appointments via phone, email and chat.

More sales.

Whether you need an extension of your internal team or a complete sales solution, our licensed sales reps know how to acquire new insurance customers and help with lead management and qualification. Our sales reps are efficient and effective, while never forgetting that the customer experience is vitally important.

More savings.

With back office support from Alta, just imagine how much time you’d save by outsourcing your scanning, data entry and document processing of patient records and insurance applications. Free even more time and resources with our financial services: secure payment processing, accounting, billing collections and more.

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