CX Leadership Summit
May 7 | Naples, FL
May 7 | Naples, FL
Alta Resources is proud to host the 2026 CX Leadership Summit, an exclusive, invitation-only gathering designed for senior customer experience leaders and industry experts. Centered around candid discussion, practical insight, and meaningful connection, the summit will bring together a select group of leaders to explore the issues shaping CX today, including AI enablement, cyber risk, customer loyalty, analytics, and evolving partnership models.
The experience begins on the evening of May 6 with an optional sunset boat cruise, continues with the full summit on May 7 at Naples Yacht Club, and concludes with optional content sessions on May 8 at Alta’s Fort Myers office.
Naples Yacht Club
No jeans or denim of any kind are permitted at the Naples Yacht Club. For Thursday, we’ll need to swap our usual Alta casual for something a touch more elevated.
Sunset Cruise
For the optional sunset cruise aboard the Miss Naples Catamaran, we’re back to our casual ways—jeans, shorts, and t-shirts are all welcome.
We kindly ask all guests to adhere to these guidelines throughout all event activities.
May 6 | Miss Naples Catamaran | Sunset boat cruise
550 Port-O-Call Way, Naples, FL 34102
May 7 | Naples Yacht Club | Summit location
700 14th Avenue South, Naples, FL 34102
May 7 | The Dock in Naples | Thursday evening dinner following the summit
845 12th Ave S, Naples, FL 34102
May 8 | Alta Fort Myers Office | Optional Friday morning sessions
13180 Paul J Doherty Pkwy, Fort Myers, FL 33913
6:30 PM – 8:45 PM | Sunset Boat Cruise | Miss Naples Catamaran
An informal opportunity to connect with peers and Alta leadership ahead of the summit. Boarding begins at 6:30, boat will depart at 6:45.
8:00 AM – 8:30 AM | Arrival & Breakfast
Check in, light breakfast and informal networking.
8:30 AM – 9:00 AM | Welcome & Opening Remarks
Framing the day, summit objectives, and introduction of keynote speaker.
Led by Jim Beré and John Beré
9:00 AM – 10:00 AM | Keynote: Brittany Hodak – Creating Superfans
Bestselling author of Creating Superfans and customer experience strategist, Brittany will share a practical framework for building customer loyalty and advocacy through intentional experience design.
10:00 AM – 10:10 AM | Break
10:10 AM – 10:30 AM | Fireside Chat with Brittany Hodak
Interactive discussion applying keynote themes to real-world CX challenges.
Moderator: John Beré
10:30 AM – 10:45 AM | Networking Activity
10:45 AM – 11:15 AM | AI & Automation in CX
Session opens with a showcase of our partner, SoundHound and ends with a panel discussion. Learn to evaluate automation opportunities more critically and ask better internal questions before investing.
Moderator: Matt Nelson
11:15 AM – 12:15 PM | AI for the Agent: Improving Performance Without Losing the Human Connection
Learn how to better prioritize, ask the right internal questions, and take a more intentional approach to supporting agents, whether through AI, process, or other tools. Terri DeMent from Nestlé Purina will share her real-world perspective and experience, followed by facilitated table discussions to share insights and best practices.
Moderator: Tyler Lentz
12:15 PM – 12:20 PM | Client Recognition
12:20 PM – 1:20 PM | Catered Lunch & Networking
1:20 PM – 2:05 PM | Keynote: Matt Gorham – Cyber Risk & Customer Trust
Former Senior Executive Leader for the FBI Cyber Portfolio and recently retired leader of PwC’s Cyber and Risk Innovation Institute, Matt will offer perspective on today’s evolving cyber threat landscape and what it means for customer trust, enterprise risk, and brand resilience.
2:05 PM – 2:40 PM | Measuring & Driving CX Impact
During this showcase and panel session, learn to ask better questions of your data, focus on what matters, and find ways to turn insights into action—regardless of current tools or maturity.
Moderator: Vincent Valeri
2:40 PM – 2:45 PM | Client Recognition
2:45 PM – 3:00 PM | Break and Light Snacks
3:00 PM – 3:50 PM | Customer Loyalty & Agent Experience
During this interactive session, learn to make more intentional decisions about how you support and enable agents to drive better customer experiences and loyalty.
Moderator: Amy Bouthilet
3:50 PM – 4:00 PM | Client Recognition
4:00 PM – 4:10 PM | Closing Reflection
A moment to reflect on key themes and takeaways from the day.
Led by Amy Bouthilet
4:10 PM – 4:15 PM | Closing Remarks
Led by John Beré
6:30 PM | Evening Dinner at The Dock in Naples
8:30 AM – 9:30 AM | AltaHOPE Group Walk & Community Impact Initiative
Enjoy coffee, light breakfast, and a group walk on the Alta trail with a philanthropic component supporting the Guadalupe Center in Immokalee.
9:30 AM – 11:00 AM | Demonstrations, Campus Tour & Casual Networking
Brittany Hodak
Bestselling author of Creating Superfans and customer experience strategist, Brittany will share a practical framework for building customer loyalty and advocacy through intentional experience design.
Matt Gorham
Former Senior Executive Leader for the FBI Cyber Portfolio and recently retired leader of PwC’s Cyber and Risk Innovation Institute, Matt will offer perspective on today’s evolving cyber threat landscape and what it means for customer trust, enterprise risk, and brand resilience.
SoundHound
SoundHound AI is a leader in conversational and voice AI solutions, supporting organizations across industries including retail, restaurants, automotive, and customer service. Their platform enables brands to deliver seamless, intelligent customer interactions through voice and AI-driven automation.
The closest airport is Southwest Florida International Airport (RSW) in Fort Myers. Guests may also consider Sarasota (SRQ), Punta Gorda (PGD), Tampa (TPA), Fort Lauderdale (FLL), or Miami (MIA) based on preferred airline options or availability.
For convenience, recommended hotels include:
Attendees are welcome to stay wherever they prefer. These options are provided for planning purposes only.