2022 Contact Center West, A Frost & Sullivan Executive MindXchange

October 16-19, 2022
JW Marriott Starr Pass | Tucson, AZ

Alta Resources is extremely excited to be part of Customer Contact West: A Frost & Sullivan Executive MindXchange, a customer-obsessed, relationship-building event. This year’s Customer Contact West theme, “Tactics for Today’s Steady State, Strategies for Tomorrow’s Next Horizon,” will prepare you for the future of customer care by providing pragmatic real-world experiences, insight, best practices and tools for being at the forefront of customer care.

AI: Emerging Technology Use Cases

Alta Resources is facilitating a session on AI: Emerging Technology Use Cases on Tuesday, October 18 at 11:20am (PST). Matt Nelson, Chief Information Officer at Alta Resources, will lead this interactive conversation and help unravel the confusion CX professionals may have surrounding AI. Knowing where to start and what will bring value to your customers and customer care agents is critical in delivering better and more efficient experiences. This interactive session will provide practical use cases for AI and emerging technology to help drive efficiencies, reduce costs and enhance brand loyalty.

Key takeaways from this session include:

Fresh perspectives and practical applications of new contact center technologies
Critical success factors to determine when selecting an AI solution
Guidance on a phased approach to leverage emerging technologies in your customer support strategy

To learn more about Customer Contact West, visit the Frost & Sullivan event page.

Event Resources

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September 10, 2024