October 21, 2021
Like many B2B industries, networking virtually comes with its challenges. So, naturally it was a welcome scene for our employees to step into the SOCAP Symposium last week, which kicked off our in-person trade association events calendar. “It’s good to be back! We’ve got great things to talk about at Alta, like autoMate and Content Moderation, and being able to do that in person is underestimated,” said Pat Nicholson, Vice President Business Development & Sales Operations at Alta. “It’s important to us to show our commitment to these industry associations by sponsoring these events so they’re always around for years to come. We saw how hard it was not to be able to network in person for over a year, so we know the value of investing in trade associations. These networking and learning opportunities are invaluable.”
In addition, Alta is a proud sponsor of Frost & Sullivan and Customer Contact Events this year, and even more special was recognition for our 20-year sponsorship of SOCAP. “It is an honor and a privilege to work side-by-side with industry leaders who make it possible to share knowledge and gain insights that make a positive impact on the quality of service we provide to our clients. Our commitment to learn and provide innovative solutions to our clients is aided by these events. Twenty years marks a special time to commemorate those kinds of relationships, and we’re just getting started!” said Nicholson, who served on the Board of Directors for SOCAP for five years.
Alta will be presenting “Using Personas to Inform the End-to-End Customer Journey” at Customer Contact West, a Frost & Sullivan Executive MindXchange next week, along with “How to Bring Conversational AI into the Voice Channel” at Customer Contact Week Digital’s virtual event in November.