CCW Customer Contact Week Executive Exchange

August 15 – 17, 2022
Grand Hyatt | Denver, CO

The CCW Executive Exchange is part of the world’s largest customer contact event series. This invitation-only event is built for today’s senior CX and Customer Contact Leaders as they aim to benchmark, connect and identify solutions to critical business challenges in the most efficient and effective way possible. We’re excited to attend this prestigious industry event.

Strategic Event Sessions
The intellectual content has been designed specifically for senior executives and led by recognized thought leaders in CX & Customer Contact who share in-depth case studies, best practices and unique expertise on the latest industry trends.

Customized Itinerary

The CCW Executive Exchange agenda offers a variety of unique learning styles from 30+ benchmarking sessions & masterclasses to 8+ focused group discussions, of which you can select from to build customized itinerary that reflects your current initiatives, priorities and future strategic objectives.

Check out the full event agenda to see what is planned including:

The Evolution of Social Care – What is your TikTok Strategy?

Alta’s Interactive Roundtable Discussion, hosted by Mark Strassburg, Alta’s Customer Care Service Line Director As new social media platforms continue to emerge, opportunities to serve current and new customers are on the rise. Join Mark and other contact center leaders on Tuesday, August 16 as we explore how CX industry experts engage with customers on TikTok, the world’s fastest growing platform. We will also discover how to use social media platforms to extend your customer network, create brand advocates, increase product awareness and improve sales.


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