Alta Resources, a global provider of customer experience (CX) and business process outsourcing (BPO) solutions, has released its 2026 Environmental, Social and Governance (ESG) Report, highlighting measurable progress in environmental sustainability, ethical business practices, employee engagement and community involvement across its global operations.

The annual report reflects Alta’s continued commitment to responsible business practices and transparency, providing clients, partners and other stakeholders with insight into the company’s ESG performance and ongoing initiatives.

Among the year’s most significant accomplishments was Alta’s advancement from an EcoVadis Bronze Medal to a Silver Medal, following a 14-point improvement in its sustainability assessment score. With an overall score of 76 out of 100, Alta now ranks in the 90th percentile globally and among the top 6% of companies in its industry, reflecting continued progress in environmental performance, labor and human rights, ethics and sustainable procurement.

Measurable Progress in Environmental Sustainability

Alta continued to reduce its environmental footprint through energy efficiency initiatives, responsible resource management and expanded emissions reporting.

In 2025, Alta’s Neenah, Wisconsin headquarters reduced electricity consumption by 21.6%, contributing to a 19.9% year-over-year reduction in site-wide greenhouse gas emissions. Across its Latin American operations, Alta reduced total greenhouse gas emissions by 10.8%, representing a reduction of more than 143 metric tons of CO2 equivalent.

The company also expanded its environmental reporting to include operations in the Philippines, supporting greater transparency and accountability across its global footprint.

Strengthening Governance and Responsible Business Practices

Alta continued to strengthen its governance framework, formally establishing risk reduction as an enterprise-wide strategic priority and adopting the internationally recognized ISO 31000 Risk Management framework.

In addition, Alta successfully completed an independent SMETA 4-Pillar Audit with zero findings, demonstrating its commitment to maintaining strong standards across labor practices, health and safety, environmental responsibility and business ethics.

These efforts reinforce Alta’s focus on operational resilience, risk management and the responsible business practices that clients and partners expect from a trusted outsourcing provider.

Investing in People and Communities

As a people-first organization, Alta recognizes that engaged employees are essential to delivering exceptional customer experiences.

The company’s commitment to its people was recognized with a Gallup Exceptional Workplace Award, placing Alta among a select group of organizations recognized globally for outstanding employee engagement.

Beyond the workplace, Alta continued supporting communities across its global locations through charitable partnerships, employee volunteerism and initiatives focused on education, economic opportunity and community well-being.

Together, these accomplishments reflect Alta’s belief that responsible business practices, strong employee engagement and operational excellence go hand in hand.

As Alta continues to grow and evolve, the company remains focused on advancing its ESG strategy, strengthening accountability and creating lasting value for its employees, clients, business partners and communities.

Read the Report Now