As your brand operates in a world of digital devices, entertainment gadgets and online access, tech-savvy consumers will increasingly require help-desk support. At Alta Resources, we’re techies, happy to wear pocket protectors for your brand — all because we understand both consumers and technology, bridging the divide that often exists between them:
- Product difficulties
- Cloud-based service questions
- Website and shopping-cart concerns
- Online-password resets
- Warranty issues
- And more
It’s our job to keep your customers in love with technology. We want them to understand and treat their user manuals as informational road maps. We take it upon ourselves to help consumers embrace technology and the digital marketplace. We use tech support as a touch point to gain customer loyalty and retention.
Technical Customer Support, From Help Desk to Desktop Services
Whether you need live agents to man your technical-support help desk 24/7 or an online portal to offer customers self-service, we’re experienced in meeting brands’ highly specialized needs. In fact, one of our first clients was a leading entertainment brand for which we developed a member-based movie club coupled with technical-support services.
Like technology always does, it evolved. And Alta Resources answered the call, helping the client transition its customers through the media evolution, from DVD to Blu-ray to online streaming. We even have a tech-intensive team dedicated solely to cloud-based streaming, and an in-house testing lab gives our tech-support specialists hands-on access to those physical products and digital services affecting your customers.
While technology is prone to change, our core remains deeply rooted and unchanged. We stand by our commitment to offer:
- Multilingual customer service across phone, email, SMS, Web chat and social
- Quality-tested customer care through friendly, engagement-focused specialists
- Prompt, satisfaction-backed service resolution
- Total transparency and client-exclusive teams for seamless brand experiences
- Up- and cross-sell opportunities by understanding a customer’s individual needs and behaviors
- Scalability and flexibility to meet a fluctuating marketplace and your changing needs
- Best practices, like Six Sigma savings and industry-leading communication skills
- Integrated solutions, especially when you leverage our suite of e-commerce, fulfillment and additional care offerings
- Security-compliant systems to safeguard customer privacy