Today’s marketplace is swimming with choices, stressing the significance of repeat donations and purchases. By identifying and rewarding those who express loyalty to your brand, you create super fans willing to word-of-mouth advocate on your behalf. And by realizing the value of those loyalists, you’ll want to care for them with boutique-level personalization.
At Alta Resources, we have decades’ worth of success with membership-program execution and management for top brands, including nonprofits and entertainment clients. We understand the unique demands of the members who make those programs tick. We get how to cater to the core constituents who go out of their way for your brand. We know that membership programs have potential to create donors and customers for life.
Subscriptions Services to Make Them Love You More
Subscription programs come in all shapes and sizes, including loyalty, rewards and points programs. They also affect brands in all industries; in fact, we manage and service comprehensive member programs for all sorts of clients, from nonprofits needing assistance with donation acquisition and premium fulfillment to a major movie brand outsourcing its continuity-club website, shipping and customer care.
No matter the industry, we leverage subscription services to create engaging, brand-centric interactions across multiple channels. We use those opportunities to personalize every experience, making them as relevant as possible. And like the brand champions we are, we accurately track and monitor the activities of your members so we can develop better relationships with those who have a heightened sense of allegiance to you.
Our service center is equipped with client-exclusive teams that interact with your members across phone, email, social, Web chat and more. Dedicated teams mean each rep lives and breathes your brand, better able to understand your members, how to make each experience more meaningful and the best way to maximize loyalty’s impact on your bottom line. In addition to servicing the core needs of your core members, you get the value-added, quality-assured best practices that come from partnering with a leader in member services.
In today’s hurried world, people may not always want live agents. With our telephone platform and proprietary online technology, you can use self-service to create quicker resolution and satisfied, empowered members. Through personalized log-ins online or via an automated phone system, members can update preferences, opt out of continuity commitments and more. Layering self-service on top of our sophisticated database means member services are personalized and a way to understand behaviors.
For a seamless, consistent brand experience, a care program can be coupled with our subscription-based fulfillment. From our secure, centrally located facility, we ship a variety of consumer-packaged goods, rewards-based gift cards and nonprofit premiums to members around the world, even handling the shipment tracking and returns processing that come with total program management.
Let us design and develop your subscription-based website, landing page or mobile presence. Those digital services come with our prowess for acquisition and retention, as we leverage marketing, cross and up sells, and other promotional activities to achieve program success.
If your program relies on business-reply cards, print applications or other forms of white mail, our high-speed image scanning, document processing and data entry can make your program management much more manageable. We really sweeten the deal by also offering financial and accounting services, online-data processing and more.