CX Leadership Summit
May 7 | Naples, FL
May 7 | Naples, FL
Alta Resources is proud to host the 2026 CX Leadership Summit, an exclusive, invitation-only gathering designed for senior customer experience leaders and industry experts. Centered around candid discussion, practical insight, and meaningful connection, the summit will bring together a select group of leaders to explore the issues shaping CX today, including AI enablement, cyber risk, customer loyalty, analytics, and evolving partnership models.
The experience begins on the evening of May 6 with an optional sunset boat cruise, continues with the full summit on May 7 at Naples Yacht Club, and concludes with optional content sessions on May 8 at Alta’s Fort Myers office.
Brittany Hodak
Bestselling author of Creating Superfans and customer experience strategist, Brittany will share a practical framework for building customer loyalty and advocacy through intentional experience design.
Matt Gorham
Former Senior Executive Leader for the FBI Cyber Portfolio and recently retired leader of PwC’s Cyber and Risk Innovation Institute, Matt will offer perspective on today’s evolving cyber threat landscape and what it means for customer trust, enterprise risk, and brand resilience.
SoundHound
SoundHound AI is a leader in conversational and voice AI solutions, supporting organizations across industries including retail, restaurants, automotive, and customer service. Their platform enables brands to deliver seamless, intelligent customer interactions through voice and AI-driven automation.
May 6 | Miss Naples Catamaran | Sunset boat cruise
550 Port-O-Call Way, Naples, FL 34102
May 7 | Naples Yacht Club | Summit location
700 14th Avenue South, Naples, FL 34102
May 7 | The Dock in Naples | Thursday evening dinner following the summit
845 12th Ave S, Naples, FL 34102
May 8 | Alta Fort Myers Office | Optional Friday morning sessions
13180 Paul J Doherty Pkwy, Fort Myers, FL 33913
The Naples Yacht Club maintains a “Club Casual” dress standard. Attire should be polished and appropriate for a professional setting. Please note that blue denim is not permitted.
For the optional sunset cruise aboard the Miss Naples Catamaran, attire is resort casual. Shorts and t-shirts are acceptable; however, bathing suits are not permitted.
We kindly ask all guests to adhere to these guidelines throughout all event activities.
The closest airport is Southwest Florida International Airport (RSW) in Fort Myers. Guests may also consider Sarasota (SRQ), Punta Gorda (PGD), Tampa (TPA), Fort Lauderdale (FLL), or Miami (MIA) based on preferred airline options or availability.
For convenience, recommended hotels include:
Attendees are welcome to stay wherever they prefer. These options are provided for planning purposes only.