Behind-the-Scenes Support for Your Spotlight Success
Backend services are the unsung heroes of the order-to-cash process. While they may not attract the attention of a sales-generating, professionally designed Web store, backend services are important to efficiently and securely move customers through the process. Think of them as the unseen gears that keep the process moving and your visible assets performing.
The result is a smooth, seamless way of acquiring customers and continuing them through the customer lifecycle. And with benefits like that, you’ll make customers happier and, in turn, retain them.
Backend Services for Front-End Satisfaction
Acquire customers and move them through the purchase process with our comprehensive approach to order-to-cash e-commerce across all channels, along with the back-office services that support each channel. From document to payment processing, our approach gives you full management of order to cash on the front and back ends.
- High-speed document processing and management
- Application and form handling
- Data entry, storage and retrieval
- Imaging and scanning
- Batch processing
- White-mail processing
- Paper-to-digital image capture
- Business-reply cards and inbound/outbound mailings
- Order forms and payment applications, deposits and reconciliations
- Customer-account updates
Financial & Accounting Services
After we securely process your customers’ critical data, such as orders and account updates, our financial services are applied. That’s where the magic happens. It’s where the concept of “order to cash” materializes into your bottom-line profits.
- Check and PCI-compliant payment processing
- Accounts receivable and management
- Reconciliation of nonsufficient funds (NSF)
- Credit-card settlements
- Recycling (i.e., soft declines)
- Account updates
- General-ledger management
- Collections, billing resolutions and credit-decline communications
- Credit limits and split orders
- Bank deposits and reconciliations
- Inventory analysis and management