Customer Contact East: A Frost & Sullivan Executive MindXchange, April 3 – 6, 2022 | Fort Lauderdale, Florida
Alta Resources is extremely excited to be a sponsor of Customer Contact East: A Frost & Sullivan Executive MindXchange, a customer-obsessed, relationship-building event. This year’s Customer Contact East theme, “Embracing a New Era in Customer and Agent Experience,” will prepare you for the future of customer care by providing pragmatic real-world experiences, insight, best practices and tools for being at the forefront of customer care.
Alta Resources is featured in the session, Facilitating Sustainable Agent and Team Engagement at 10:20am(EST) on Monday, April 4. In this interactive session, attendees and Amy Bouthilet, Alta’s Vice President of Global Talent, will focus on one company’s journey of building a culture of engagement and provide ideas on how you can do the same while demonstrating the ROI to your organization. Key takeaways from our session include:
- Framework and success factors of an employee engagement program
- Best practices for building and implementing your own sustainable employee engagement program
- Case history of one company’s quest for sustainable employee engagement – from beginning to outcomes and next steps
To learn more about Customer Contact East, visit the Frost & Sullivan event page.