autoMate – Alta’s Artificial Intelligence Platform

Keeping the Focus on Your Customer

With autoMate, agents are able to increase their focus on the customer – autoMate blends automation with human agents, ensuring agents have the tools and support they need to confidently resolve complex situations. It’s their Mate in the background efficiently working ahead, gathering data and providing just the right knowledge to help a customer.

Agent Assist

Agent Assist allows our agents to focus on really listening and empathizing with the customer – and it saves valuable time.

Virtual Assistant

Virtual Assistant enhances interactions creating happier and more helpful agents – which means better experiences for your customer.

Insights and Analytics

Insights and Analytics are collected using tools like word mining and regression.

Fulfillment Automation

Fulfillment Automation streamlines interactions by monitoring calls and automatically creating records in order management systems for things like:

Global Scale

Global scale has been considered in every step of the process.

What’s next for autoMate?  At Alta, we continue to invest in innovative solutions as automated processes evolve. autoMate is constantly learning new ways to improve your customer’s experience – let us show you how.