Alta Resources has developed four modules that, linked together, provide a
sophisticated direct-order marketing solution, allowing for a turn-key
direct-to-consumer business process.
Marketing Module: The marketing module is a defined business process that
allows you to execute integrated marketing campaigns that not only generate,
but also accurately qualify leads. Alta Resources will launch, manage, fulfill,
and analyze your direct marketing campaigns and integrate all advertising and
marketing communication touch points within Alta CRM.
Selling Module: The selling module provides best-in-class call center
capabilities that accept and process payments through the web, phone or mail,
as well as handle returns and credits. Representatives are fully trained on
techniques to cross and up sell, maximizing the opportunity to leverage each
contact into increased sales.
Order Module: Alta Resources is able to trigger shipment of customized samples,
products or coupons directly from Alta CRM, either to be executed through Alta
Resources fulfillment center or your own distribution. To further simplify the
process for your brand, Alta Resources can also directly invoice and collect
from the consumer.
Care Module: Alta Resources provides award-winning care to handle consumer
inquiries through all channels of communication. Representatives are trained and
focused on providing the highest level of care to delight your consumer and
enhance your brand experience.
Most importantly, Alta Resources feeds the consumer data profiles into a data
warehouse and business intelligence system. Alta Resources is able to provide
one view of the consumer across all touch points.
|
Facts:
Alta Resources consumer direct-order marketing programs manage interactions for over 5,000,000 consumers.
|
|