Consumer Care – At Alta Resources, we understand that creating and maintaining a positive image at every contact with your consumers is a critical component to building a strong and vital brand. Alta Resources offers the opportunity for you to provide your consumers a positive brand experience and, more importantly, the ability to differentiate your brand through exceptional consumer care. Providing brand-dedicated consumer care teams ensures each representative is an expert in, and is culturally aligned with, the brands they represent. Representatives are trained and coached on call flow techniques that capture required data accurately while providing your consumer a personalized call experience rather than a scripted response. Combining client directed training with Alta Resources six sigma quality program ensures first-time call resolution to any problem, which has been identified as one of the most important drivers of consumer satisfaction with a call center experience. Alta Resources integrates interactions via phone, web, e-mail, IVR and voice recognition, providing best in class consumer care so at every point of contact your consumer is delighted by the experience they have received. Facts: Alta Resources has achieved client-defined call quality at 99% polite, 98% helpful and 97% quality service. Wall Street Journal recognized one of our clients for fastest e-mail response to consumer complaints, serviced by our consumer care team. Alta Resources has been certified a Center of Excellence by BenchmarkPortal, a leading authority on call center management.